Terms, Privacy, Security, FAQ
Rockoko Terms & Conditions .
These are the Terms and Conditions for the Supply of Goods through this website, www.rockokojewellery.com. You are connected to the User Agreement for Rockoko Luxe Ltd, registered address 14 Park Street, Leamington Spa, Warwickshire CV32 4QN. VAT number 917409418, Company number 3638248. This service is operated by Rockoko Luxe Ltd, trading as Rockoko (Rockoko Luxe Ltd, Rockoko and RockokoJewellery.com each referred to separately and together in this Agreement by the terms “we”, “us” or “our”).
We must receive full payment for goods that you order online before your order can be accepted. Once we have received your payment, we will confirm this by sending you an email to the email address provided by you when you placed the order. Once we have accepted your order there exists a legally binding agreement between you and us. Only persons aged 18 and over are entitled to enter into legally binding contracts and consequently are the only people entitled to use this site. Any other individuals who cannot perform legally binding contracts are not entitled to order goods from this site. So if you don’t qualify, don’t even bother.
The amounts payable for any goods ordered by you are as indicated in our website.
All of our prices are in UK Pounds Stirling - any other currencies displayed on the site are for comparison purposes only. Likewise you will be billed in UK Pounds Stirling, consequently if you make a purchase from outside the UK, the amount billed to your credit card or any currency conversion displayed on this website may be affected by currency fluctuations and/or credit card charges.
You may be required to pay extra for delivery, in which case we will notify you. It is not always possible for us to deliver to some locations. All of our delivery charges are outlined on this website.
Rockoko aims to ship items within 24 hours of your order being processed and your payment approved. All UK delivery is free of charge and sent via Royal Mail’s Recorded Delivery service so it will need to be signed for when it reaches you. Please bear this in mind when you place an order. If an item cannot be delivered to you, you will have to pay the repeat postage costs.
As soon as we have dispatched your item to you, we will email you to let you know. Please note that we are only able to dispatch an order to your registered billing address or a secondary address verified by your credit card company. We’re sorry if this causes any problems but we adopt this policy to protect your security.
We operate a 7 day return policy. This means that an item must be returned to Rockoko within 7 days of the item being delivered to you. For example if we send an item on the 1st October and it reaches you on the 3rd October, the item must be returned to us by the 10th October. If the package reaches us outside these time frames we reserve the right not to issue a refund, and/or issue a credit note instead.
In the event that you need to return a faulty item to us, please email us at returns@rockokojewellery.com to let us know and we will endeavour to refund or replace the item, providing it is found under analysis of the item that any such fault is as a result of something out of your control. We will only refund items with a genuine manufacturing fault so please do not contact us about items that have been damaged as a result of wear and tear.
To qualify for a full refund, please return your item in accordance with these guidelines:
- Contact us within seven days of your receipt of the item via email, at returns@rockokojewellery.com, requesting a returns reference number.
- Fill in our returns request form accordingly, making sure to include your returns reference number.
- All items must be returned unused, undamaged and unaltered in their original packaging accompanied by our returns request form.
- Send packages back to us via Royal Mail Special Delivery service, which includes insurance for package contents in the event of an item being mislaid. We will not accept proof of posting as proof of delivery and accept no responsibility for damage to goods caused by the delivery service.
- Return all items to us at Rockoko 14 Park Street, Royal Leamington Spa, Warwickshire. CV32 4QN.
- We will contact you to let you know when we have received the item and again when we have processed your refund. Please allow up to 30 days for this to take place. Refunds will only be made to the same debit/credit card items were purchased with.
- Rockoko cannot refund any postage/ delivery charges incurred by you.
Please be aware that we cannot process any returns that do not follow these guidelines.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
If the goods we deliver are not what you ordered, are damaged or defective or the delivery is of an incorrect quantity, we wil not be liable to you unless you contact us within 7 days of your receipt of he items to let us know.
If you don’t receive items within 7 days of ordering them, you have fourteen days from the order date to let us know, after which we will not be liable to you.
If you notify us of a problem under this condition, our obligation will be one of the following, at your choosing:
1. to rectify any shortage or non-delivery; or
2. to replace any goods damaged or defective goods; or
3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We cannot be held responsible for any delays once the goods have left us and are in possession of Royal Mail.
Unless stated elsewhere in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at info@rockokojewellery.com. All notices from us to you will be displayed on our website from time to time. We reserve the right to change these terms and conditions from time to time with or without notice. Your continued use of this site will be taken as acceptance to changes posted though we will try to notify you of any changes where possible.
Promotional Offers
Promotional offers on this website are subject to terms and conditions. The current Mothers Day offer is available on all brands except Thomas Sabo and Furrer Jacot.
If any part of these terms and conditions is unenforceable the remainder of these terms and conditions will still be enforceable.
You have read and agree to be bound by the terms of our privacy policy.
Every transaction carried out through this site shall be governed by and interpreted in accordance with English Law. The English Courts shall have exclusive jurisdiction in relation thereto.
These terms and conditions, together with our current website prices, delivery policy, returns policy, contact details and privacy policy, outline the whole agreement between you and us relating to the supply of the goods to you by us.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors, we will try to rectify these as soon as possibly but inevitably some may remain.
Rockoko Luxe Ltd is the operator of www.rockokojewellery.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. We give no permission to use such trademarks. Product photographs are the property of Rockoko and no permission is given for them to be used elsewhere.
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Protecting your data and keeping it private is important to us. This policy outlines how we use the information you supply us with.
Collection and Processing of Personal Data
When we refer to personal information, we mean information that identifies you, for example your name, your address, e-mail or postal address. Rockoko only collects information from you when you volunteer it by signing up to receive our newsletters and promotions, or when needed to process your purchase.
How We Use Your Personal Information Information That We Record Cookies Security . Notification of Changes Online Payment
Rockoko will use your personal data to send you emails, special promotions or to communicate with you if you have given us to do so by signing up to our newsletter scheme. We will not sell your personal data to third parties or market it elsewhere unless we have your permission to do so. You are in control of the information you provide us with but please be aware that certain activities on the site may be restricted by withholding information from us and this may subsequently impair your experience.
In order for us to track our website’s appeal and identify areas for improvement, we may record technical information about the browser you use to access the site, which pages you view, how much time you spend on the site etc. This information cannot be used to identify you personally, nor will it be passed on to any third parties.
Rockoko may use cookies to record information about the use of our website. Cookies don’t contain any information that can be used to identify you personally but should you wish to, you have the option of using this site without accepting Cookies, just change the settings in your browser.
The security of information you provide us with is a serious concern for us and we trust reputable hosting agents and payment providers to store your trusted personal data securely. Your data is actively protected from loss, destruction, distortion/falsification, manipulation and unauthorized access or unauthorized disclosure.
Any changes can be posted on this privacy policy from time to time without notice. Your continued use of this site is taken as your acceptance of these changes.
All payments made online to Rockoko are secure. Our chosen payment gateway is Protx. Merchant services are provided by Lloyds TSB. For reassurance whilst making a payment, look for the padlock symbol which should be displayed in the address bar at the top of the page.
Both Protx and Lloyds TSB are responsible for the storage of your sensitive personal information. Rockoko holds no credit card details. Ever.
For more information, please visit www.protx.com or Lloyds TSB Cardnet
0845 095 8000
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